UNDERSTANDING Customer Care

UNDERSTANDING Customer Care

  • Create A Customer Persona Identikit | FREE Bite-Sized Course hot

    Everything starts and ends with your audience. You have the ability to build a network whereby the content you create is stuff people want to engage with. ​

  • Insight Into Customer Care | Bite-Sized Course new

    £50.00

    This course has been designed to help you understand how Customer Care works, and breaks down the steps you need to take for profitable customer relationships.  It provides you with a logical structure, guidelines, tips and practical exercises to help you develop and refresh your skills.

    If you’re new to the subject and want to find out how to become a professional in this industry, you’ll find the contents of great value.  For those already experienced in customer care, this course will provide a valuable reminder and highlight techniques that you may not have used for a while

  • Building Trusted Relationships In Business | Bite-Sized Course new

    £25.00
    This course will help you develop quality business relationships through active listening and effective questioning techniques. We also look at how body language plays a vital role in understanding how well we are communicating. Finally, we all need tact at difficult times so how do we best convey this especially if we are feeling under pressure ourselves. The course provides you with a logical structure, guidelines, tips and practical exercises to help you develop and hone your skills.

    If you’re new to the subject and want to hone your skills, you’ll find the contents of great value.  For those already experienced in customer care, this course will provide a gentle reminder and highlight techniques that you may not have used for a while.